All case studies
Home Services (HVAC)

Slow Dispatch → 30s Response Engine

Residential HVAC company, $6M revenue

22s
Avg. response
+58%
Booked jobs
−71%
Manual dispatch
+311%
Reviews / mo
Before

Inbound leads waited 18+ minutes for response. Field techs missed dispatch updates. Estimates went un-quoted.

After

Twilio + GoHighLevel pipeline with instant SMS triage, dispatch alerts to field techs, and an n8n-powered ops report.

What we engineered

The System Built

A growing residential HVAC operator drowning in inbound calls, with field techs missing job updates and admins manually chasing leads.

  • Inbound lead triage workflow
  • Dispatch SMS to field techs
  • Job status webhook → CRM
  • Estimate follow-up automation
  • Daily ops report via n8n
  • Post-job review automation
Stack
GoHighLevelTwilion8nSlackZapier

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